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Company Policies

1. Introduction

Vula PPE is a third-party distributor specialising in the resale of Personal Protective Equipment (PPE). We are an approved distributor of Dromex products and operate under Sequel Suppliers, which manages the importation and shipping of our goods.

We also recognise and acknowledge other respected PPE brands such as Rebel Safety Gear and Guard, ensuring our customers have access to a diverse and high-quality range of options.

 

2. Product Distribution & Sourcing

Vula PPE does not manufacture any PPE or related products. Instead, we source and resell PPE items from trusted, compliant suppliers such as Dromex, Rebel Safety Gear, and others.

We guarantee that all items distributed meet South African industry safety standards and applicable regulations. Quality control and product integrity are priorities in all sourcing processes.

 

3. Credit Application & Payment Terms

3.1. Credit Applications

Customers may apply for a credit account with Vula PPE. To qualify, the following conditions must be met:

3.2. Payment Terms

Approved credit accounts operate under a 30-day payment agreement. This means payment must be made in full within 30 calendar days from the invoice date.

3.3. Late Payment Policy

 

4. Order Fulfilment & Shipping

4.1. Availability

All orders are subject to product availability from our suppliers. If an item is out of stock, customers will be notified and provided with alternatives or lead times.

4.2. Shipping Responsibility

Sequel Suppliers oversees the physical shipment of products, while Vula PPE manages customer communication, order tracking, and delivery coordination.

4.3. Delivery Terms

 

5. Returns & Exchanges

5.1. Eligibility

Returns are accepted for the following:

5.2. Reporting Issues

All issues must be reported to Vula PPE within 7 calendar days of receiving the product.

5.3. Policy Scope

All returns and exchanges will be facilitated in accordance with the original supplier’s policy. Vula PPE cannot guarantee the success of returns not caused by our own error but will support the process.

 

6. Compliance & Liability

6.1. Product Standards

We guarantee that all PPE we sell complies with relevant safety standards. However, since we do not manufacture products, we are not responsible for design or production faults.

6.2. Correct Use

Customers are responsible for using PPE as per manufacturer guidelines. Improper use voids any warranty or liability claim.

 

7. Policy Amendments

Vula PPE reserves the right to update this policy at any time. Changes will be communicated to customers via email or on our website. Continued business with Vula PPE after a policy update implies acceptance of the revised terms.

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